Each and every installation is unique, and our team takes great care to ensure you get the best service possible. Here’s what to expect for a standard residential installation:
The Survey: Our primary goal during a survey is to confirm that we have proper line of site from your home to one of our towers. This literally means that we need to be able to see a tower with no obstructions (e.g., trees, bushes, buildings, etc.). If we’re providing managed service, we’ll also prepare a plan for your network. We’ll determine how many wireless routers you will need, and if you have a TV that you’ll be streaming something like Netflix to, it should be hardwired.
The Proposal: Next our team will send a proposal for your review. Once you’ve approved it, we’ll schedule your installation.
The Installation: Our team will install a small outdoor antenna in line-of-sight to one of our towers, and inside your home or business we will run an ethernet connection that can be connected to any wireless router or access point. Our team will confirm your connection and speed. If you’ve opted for ethernet hand-off, our team will help set up the router that you have provided. If you have selected managed service, our team will also set up your network.
From the minute you inquire about service until we get you online, the wheels are in motion. The entire process can take a few weeks, but that’s because we don’t want to rush something you’ll be using for many years to come.