ValleyInternet’s Smart Adaptor is a network device that works as a state-of-the-art troubleshooting tool. The Smart Adaptor also acts as a network security barrier.

The key benefits of the Smart Adaptor are:

  • Provides real time bandwidth utilization
  • Improves network security by isolating the customer router from other users and devices connected to the same relay
  • Provides tech support with enhanced troubleshooting functionality
  • Offers customized QoS configuration for services such as VoIP, video conferencing, and gaming. (These functions are disabled by default.)

Routers for the home are available in three primary types. Each type can be wired only, or wired and wireless:

Types of routers:

  1. Ethernet routers – the Internet port is RJ45 (“ethernet” jack)

  2. DSL routers – the Internet port is RJ11 (phone jack)

  3. Cable routers – the Internet port is coaxial

Only the first type of router (ethernet) works with ValleyInternet’s service. The other two types (DSL and Cable routers) will not work with your ValleyInternet service.

As long as you choose an Ethernet router, you can pick any brand or model that you see fit. We recommend researching the types of routers available online and selecting the router that’s most suitable for you. ValleyInternet does not recommend or require any particular brand or model, but here are some of the more popular brands our customers choose: TP-Link, Netgear, Belkin, and Cisco/Linksys.  Most small office or home wireless-capable routers will range in price between $50-$100.

Once you purchase the new router, please contact ValleyInternet support and we’ll help you get it online. The router will not be able to go online using its built-in automatic setup. Please have your MAC address of the router’s Internet port handy, we’ll need that to help your router connect to our network. The MAC address is often listed on the router itself, near information like the serial number.

As surprising at it may sound, the WiFi protocol is very primitive. The current deployment of WiFi is not very good at “sharing” the bandwidth. True, the latest WiFi version 802.11n has more bandwidth than its predecessors, and deals with obstacles better, but the underlining protocol is lacking fair-share of the wireless access point attention to all the devices.

Without fair scheduling of attention, the wireless router or access point may give too much attention to one device over the other. In fact, a device with a very weak signal can bog down the entire network as well as a device which is very busy downloading or uploading data.

For the above reasons and others, it’s imperative that any stationary device that is not mobile, be hardwired with a network cable to the network. This is especially true for any streaming device like Ruko, Apple TV, Game Consoles, and DVD devices with Netflix.

Video streaming demands a lot from the network. Currently only the following speed plans can accommodate extended video streaming*:

  • ValleyWave Plans:**
    • $90 xStream
    • $144 CloudHouse
    • $180 SOHO
  • Legacy Plans:**
    • sStream $99/month (standard definition only)
    • xStream $144/month (720p HD only)

* Video streaming is only supported on a hardwired device. Streaming over a home wireless network is unreliable and unpredictable.
** The new Smartwave plans require a new site survey and the installation of new equipment. Contact us for more information.

A: He travels fastest who travels alone. 

Internet capacity at any part of the network is finite. All internet service providers, including Comcast, AT&T, satellite internet, mobile, internet and fixed wireless operators like ValleyInternet, provide service by bringing a certain capacity to a network node (central location), and then sharing that capacity among subscribers. The demands of business customers differ from those of residential users, in that they require bandwidth be readily available anytime the business needs it. For that purpose, we provision the dedicated bandwidth plans capacity separately from our shared bandwidth customers, providing maximum availability even during peak hours and under the most congested conditions.

Managed Network service offers our customers and our team total peace of mind with anything relating to LAN (Local Area Network) equipment, setup, and performance. ValleyInternet technicians will research your current LAN topology, then design and implement necessary upgrades. ValleyInternet will manage, maintain, and service your network from that point on.

Managed Network service specifically includes:

  • Optional extended and on-going warranty for all equipment installed by ValleyInternet
  • Limited warranty for all cabling and wiring
  • Remote and on-site troubleshooting and service calls at no additional charge
  • 24/7 Monitoring and pre-emptive maintenance of all network nodes

Each and every network is unique, and our team takes great care to ensure you receive the best service possible. A ValleyInternet technician must perform an on-site survey to confirm your current set up meets your needs or redesign your network if necessary before Managed Network service can begin. We charge a $96 survey and design fee that goes toward our technician’s time, gas, and proposal creation. This fee will be credited toward the project if you decide to proceed. Total project costs vary and can range from $200 to $1000+.

An additional monthly fee of up to 0.5% of the project cost (or 1.5% for Managed Network with equipment warranty option) will apply, with a minimum of $8.

Managed Network service contract is on a flexible month-to-month basis. The service agreement coverage of installation, equipment upgrades, replacements and maintenance cannot be renewed at the same rate if interrupted.

Each and every installation is unique, and our team takes great care to ensure you get the best service possible. Here’s what to expect for a standard residential installation:

The Survey: Our primary goal during a survey is to confirm that we have proper line of site from your home to one of our towers. This literally means that we need to be able to see a tower with no obstructions (e.g., trees, bushes, buildings, etc.). If we’re providing managed service, we’ll also prepare a plan for your network. We’ll determine how many wireless routers you will need, and if you have a TV that you’ll be streaming something like Netflix to, it should be hardwired.

The Proposal: Next our team will send a proposal for your review. Once you’ve approved it, we’ll schedule your installation.

The Installation: Our team will install a small outdoor antenna in line-of-sight to one of our towers, and inside your home or business we will run an ethernet connection that can be connected to any wireless router or access point. Our team will confirm your connection and speed. If you’ve opted for ethernet hand-off, our team will help set up the router that you have provided. If you have selected managed service, our team will also set up your network.

From the minute you inquire about service until we get you online, the wheels are in motion. The entire process can take a few weeks, but that’s because we don’t want to rush something you’ll be using for many years to come.


Our transmitter will wirelessly relay signals to a tower near you and then to an antenna at your location. It may go through several towers before it reaches you, or you might be close enough that you catch it off the first one. From your external antenna, the signal will go through cable and onto the connection inside your home!

A ValleyInternet technician must perform a detailed onsite survey to confirm your setup needs and installation fees. Standard installations range in cost from $300 – $600+. We require a 50% deposit cost prior to installation and the remaining installation cost is due with your first month’s service bill.