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Pope Valley – Service Degradation

We are troubleshooting a network degradation issue that is affecting service for customers in and around the Pope Valley and Middletown areas. We are researching the cause and expect to resolve the issue or provide an update to this message by 7pm.

Pope Valley – Service degradation

The Pope Valley relay is experiencing service degradation that is causing slow speeds for some customers. Affected areas include: Pope Valley Berryessa Estates Hidden Valley Lake We have determined the issue will require a team on-site at the relay to resolve. We will have techs on-site as soon as it is safe to access and … Continued

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Pope Valley relay was offline

The Pope Valley relay was down due to a low voltage disconnect. Impacted customers included those in: РPope Valley РBerryessa Estates РHidden Valley Lake Service was restored at about 9:45am.

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Parts of Vacaville are offline

The relay serving parts of the Vacaville area is offline this morning due to low voltage disconnect.  We are anticipating this solar-powered relay will continue charging this morning and return by early afternoon. We will update this message with more information as it becomes available.

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Lake County – Service disruption

The relay on Mt. Konocti is (still) experiencing service degradation due to equipment damage. Technicians are onsite! Next update will be at 2pm.

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